Cloud Api Error "device not connect"

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Loic Helec

• June 27, 2024 13:59

I use docker to deploy the environment for the Cloud API but when i login with the controller I have this error: "device not connect"
I wait 10 minutes and the error continued

I don't know if it could be due to the EMQX configuration, the environment was deploy with docker so there should be no errors and the IP a put is the same as the one on the machine, should it be another IP ?

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  marderary

  • June 28, 2024 02:16

  1.There is no need to deploy in another IP
  2.Look at this is Disconnect,it could be mq configuration incorrect.

  

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  DJI Developer Support

  • June 28, 2024 03:24

  Dear developer, Hello, thank you for contacting DJI DJI Innovation. This is because the drone is not turned on, or it is not synchronized with the remote control when turned on. Reason: The H5 interface obtained the drone SN of the remote control frequency through the JSBridge interface, and then requested the backend through the drone SN. The backend did not have any drone related information, resulting in an error message "device not found". Solution: Turn on the drone and keep it in frequency synchronization with the remote control. I hope our solution can help you. Thank you for your email and I wish you a happy life! Best Regards, DJI DJI Innovation SDK Technical Support

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  Loic Helec

  • June 28, 2024 14:03

  The aircraft was synchronized with the controller, we check it looking at the camera of the dron in the controller. @DJI Developer Support

   

  Thanks @marderary i will try to check the mq configuration

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  Loic Helec

  • July 05, 2024 07:30

  Solved

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  Uise

  • August 06, 2024 12:11

  Hey Loic Helec,

  I am facing the same issue in docker deployment. I have updated my mqtt configuration in the backend to the same ip as my host computer. What else did you changed and how? 

  Thanks.

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  Uise

  • August 08, 2024 07:19

  Hey @DJI Developer Support, 
  
  Any update on my above message?

  Thanks.

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  Loic Helec

  • August 09, 2024 06:58
  • Edited

  Hey Uise

  I solved the problem openning the Port 1883, check your mqtt configuration port and it must be open so that the controller can see it 

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  Landtech

  • October 10, 2024 13:32

  Hello!
  I successfully connected the drone to the RC and managed to fix "device not connect" error.
  My problem now is that I keep getting "device not found" error. Could you provide more information on how to fix this? DJI Developer Support

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