MSDK 4 - RemoteController getFirmwareVersion error

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Jonathan Gabbay

Hello,

I am getting this error when trying to invoke the function getFirmwareVersion:

Unable to get the firmware version. Note: The sdk will fetch the firmware version from the server so, please ensure you have Internet connectivity before you invoke getVersion().(255)

I am connected to the internet and have stable connection.

Help would be appreciated.

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  • DJI Developer Support
    Our engineers will be on holiday for the Chinese New Year(2-06~ 2-17), which may cause some delays in responding to your ticket. We appreciate your patience and apologize for the inconvenience this may cause you. You can first search for related articles in our knowledge base https://djisdksupport.zendesk.com/hc/en-us We will answer your ticket as quickly as possible when the holiday is over.
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  • DJI Developer Support
    Could you please provide us with the model of the drone and remote controller you are using? Additionally, is this issue consistently occurring? Have you tried multiple times to access it and still receive the same error message? We would like to have a method to reproduce this issue. Thank you.
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  • Jonathan Gabbay
    • Edited

    The remote controller is RM500 (Smart controller enterprise). I tried multiple times with that same RC and got this error every time.

    I have another issue with this RC, which I posted on other post. The two cases might be related. Getting the DISPLAY_NAME of it results in a NULL value.

    Serial number of RC: 13RCJBU0092NDU

    The drone is: Mavic 2 Enterprise dual.

    https://sdk-forum.dji.net/hc/en-us/community/posts/28653591612313-Getting-RC-model-MSDK-4?page=1 

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  • DJI Developer Support
    Could you please provide us with a video demonstrating the direct use of the MSDK V4 demo? I would like to see firsthand how the remote controller, drone, and app perform. I was able to successfully retrieve the firmware version number on the RM500 using getFirmwareVersion. Here is the upload link: https://pan-sec.djicorp.com/s/KQWqBLG3dg4ZkWZ password：dji123 Thank you.
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  • DJI Developer Support
    I will wait for your test results. If you still cannot obtain them, could you provide some information to help us analyze, such as an instructional video?And does the Pilot have successfully retrieved the firmware version of the remote controller? Thank you.
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