Sample App Not Connecting to Product

Completed

Follow

m.demikhovskiy

• April 23, 2023 14:38
• Edited

Hello Team,

I am trying to use the MSDK 5.3 Sample App. I could build the app and my phone runs it. The app registration works fine and the app says that the app is registered. However, when I plug in the phone with the USB cable to the controller nothing happens. The app states that the Product is UNKNOWN, meaning that it is not connected. I think onProductConnect is never called. Could you kindly help me understand and resolve the issue?

0

• 

  DJI Developer Support

  • April 24, 2023 06:21

  what is your remote control model

  0

  Comment actions Permalink
• 

  m.demikhovskiy

  • April 25, 2023 07:37

  Thank you for your response. This is the RM330 Remote Controller.

  0

  Comment actions Permalink
• 

  DJI Developer Support

  • April 25, 2023 08:41

  The RM330 remote control cannot be connected to external devices.

  1

  Comment actions Permalink
• 

  m.demikhovskiy

  • April 25, 2023 21:45

  This is good to know, thank you! Is it documented somewhere? Could you kindly provide information on what remote controller models are supported for the MSDK 5.3?

  0

  Comment actions Permalink
• 

  DJI Developer Support

  • April 26, 2023 02:55

  Dear Client Thank you for contacting DJI. Remote controllers with screens cannot be connected to external devices. As for the remote controllers supported by MSDK V5, you can check the supported remote controllers in the release records of MSDK V5: https://developer.dji.com/doc/mobile-sdk-tutorial/en/ Hopefully our solution can help you. Kindly Regards, DJI Developer Support

  0

  Comment actions Permalink
• 

  Rick

  • April 27, 2023 14:25

  Hello Team,

  I have the same issue with Mavic 3T Enterprise and Sample App MSDK 4.16.4. The controller seems to be supported, but does it means, connect to external devices is not supported also? Kindly Regards. 

  0

  Comment actions Permalink
• 

  DJI Developer Support

  • April 28, 2023 03:59

  Dear Client Thank you for contacting DJI. None of the remotes with screens can connect to external devices. Hopefully our solution can help you. Kindly Regards, DJI Developer Support

  0

  Comment actions Permalink
• 

  Brien Crean

  • August 10, 2023 19:01

  When you say remotes with screens I assume you do not mean all remotes with screens?? The release notes for SDK5 say that the DJI RC Pro, DJI RC Plus and DJI Smart ControllerEnterprise are supported for certain drones?

  0

  Comment actions Permalink

Please sign in to leave a comment.