Mini 4 pro media files download - slow (DJI RC N1)

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Jonathan Gabbay

• 2024年01月07日 16:23
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Hello,

We experience very slow MediaFiles downloading (3 minutes per image) when using the "pullOriginalMediaFileFromCamera" interface.

We are using MSDK 5.8.0, Mini 4 pro (latest firmware) and DJI RC N1.

Any help appreciated.

 

 

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  DJI Developer Support

  • 2024年01月08日 11:52

  I'm sorry, but DJ MINI 4 PRO is not yet supported by the SDK. You can check out this article to learn about the models supported by MSDK V5：https://sdk-forum.dji.net/hc/en-us/articles/25552010279961

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  Jonathan Gabbay

  • 2024年01月08日 11:54

  Sorry, I meant MINI 3 PRO

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  DJI Developer Support

  • 2024年01月09日 07:42

  Have you called mediaManager.enable to put the camera into playback mode? For the mini 3 series, photos can only be downloaded successfully when in playback mode. Once the download is complete, you can call mediaManager.disable to exit.

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  Jonathan Gabbay

  • 2024年01月09日 07:44

  Yes I have

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  DJI Developer Support

  • 2024年01月09日 11:43

  If you have already put the camera into playback mode, the download speed is already at its maximum. Are you downloading a large file?

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  Jonathan Gabbay

  • 2024年01月09日 11:47

  No, we are trying to download images only.

  We get good download speeds when using DJI RC Pro and Mavic 3 enterprise (T and M).

  We encounter slow download speeds only when using DJI RC N1 and Mini 3 pro.

   

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  DJI Developer Support

  • 2024年01月10日 07:59

  To confirm if you have entered the download mode, you can either listen to or read the value of CameraKey.KeyIsPlayingBack. During my testing, I found that the camera's download speed is the same as DJI FLY when CameraKey.KeyIsPlayingBack is set to true. However, it seems that CameraKey.KeyIsPlayingBack automatically changes to false. I have already submitted this issue to our team for further confirmation.

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  Jonathan Gabbay

  • 2024年01月15日 09:46

  It was a bug on our end. Thank you for your support

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  DJI Developer Support

  • 2024年01月16日 03:25

  I'm glad I could help you.

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  DJI Developer Support

  • 2024年03月08日 06:45

  Greetings! The issue of the camera automatically exiting playback mode will be fixed in version 5.9. Thank you for your patience. Version 5.9 is scheduled to be released in May, with the timing provided as a reference only.

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